I'd rather go to L'auberge Hotel in Louisiana where you are treated with respect and their slots actually pay good money. Well, you just lost a customer and I'll make sure to tell everyone about my bad experience. Her answer was: 'I have a policy that I need to follow'. I asked her: so, you rather lose a customer than changing my reservation to tomorrow? Kickapoo Lucky Eagle Casino Hotel, Eagle Pass: See 7 traveler reviews, 2 candid photos, and great deals for Kickapoo Lucky Eagle Casino Hotel, ranked 9 of 16 hotels in Eagle Pass and rated 4.5 of 5 at Tripadvisor.

I then spoke with the 'supervisor', Veronica Fernandez, to which I explained again the whole situation and she said: 'our policy is that if you don't cancel before 6pm, you would be charge $50' She said they that if I don't show up they would charge me $169, to what I said: the room price I have is only $25, how come? That's ridiculous, to what she said: we don't have your $25 coupon here so you would be charge full fare. I tried to explain my situation to the lady on the phone but she would not let me say a whole sentence without interrupting and yelling at me. I had received a hotel room offer in the mail for $25 per night. Well, a very rude person, yelling at me on the phone told me that if I wanted to change my reservation there was a $50 fee, eventhough my room was only $25 for the night. So, around 8:15pm I called to change my reservation for the next day, I figured it was not going to be a big deal since both the hotel and casino are not really busy on Wednesdays. I made a reservation on a Wednesday night around 6:15pm but had an emergency and was not going to make it. I live in San Antonio so a good 2 and a half hour drive. I have been to this casino 4 or 5 times, as many know, it's the only casino in South Texas.

Kickapoo hotel and casino